General
Are your themes OS 2.0 compatible?
Yes, our themes meet all OS 2.0 compatibility requirements and use all of the newest Shopify features.
What updates fall under the theme warranty?
Defects are always fixed within the theme warranty. Just let us know about a bug you spotted and we’ll take care of it.
Are your themes speed optimized?
Yes, in our themes we use best practices for speed optimization like: mobile-first approach, vanilla CSS and JS, lazy-loaded images, light scripts, etc.
Theme support
Do you answer questions about how to use a feature?
Absolutely yes. Just let us know and we’ll be happy to answer.
Do you answer technical questions about the theme?
Yes, we’ll be happy to share the information you need!
Do you do customizations involving custom coding?
We have a big team that supports our themes and we’re ready to do custom coding for you. Just get in touch with us with more details.
What are your support hours?
Our working time is:
from Monday to Friday (except Bulgarian holidays)
from 9am to 6pm (GMT +02:00)
from Monday to Friday (except Bulgarian holidays)
from 9am to 6pm (GMT +02:00)
How can I contact you?
You can use the contact form here or you can send an email to hey@bigstart.io
Other
Does the theme support 3D and video media within the product pages?
Yes, these are supported within our themes. More details can be found in
Do you offer refunds for your themes?
This goes through Shopify and neither we or Shopify can offer refunds for digitally downloaded products. More details about the terms and conditions here:
Before purchasing our themes please use the full free trial and make sure that our themes match your business goals and needs.
Before purchasing our themes please use the full free trial and make sure that our themes match your business goals and needs.
Do you have theme documentations?
Yes, you can find links to our themes documentations by visiting the theme’s page in the site and then click on the
